Terms and conditions of the website www.paveltravel.ro
Chapter I. General presentation
The commercial company PAVEL TRAVEL is an intermediary travel agency with exclusively online activity, CAEN code 7911.
PAVEL TRAVEL SRL; TOURISM LICENSE: 643; CUI: 28923880; J38/404/2011, Tourism License 643/02.09.2020, Tourism License no. 18877 / 01.08.2011
Registered office: str. Regina Maria no. 7, bl. C1, sc. C, ap. 7, Ramnicu Valcea, Valcea county, ZIP 240 151
Contact details: e-mail: rezervari@paveltravel.ro, tel.: +40 749 029 079.
Clarifications
While browsing our online platform, terms such as, but not limited to: “we”, “our” refer to https://paveltravel.ro/ and Pavel Travel SRL.
Our online platform includes all online information and services available on the site, for Users who accept the terms and conditions as well as other details presented in this document.
By visiting our online platform and/or ordering any service or product available on this platform, you agree to accept and comply with the following Terms and Conditions, including the additional terms, conditions and policies mentioned below and/or available via hyperlink. These Terms and Conditions apply to all Users of our online platform, including without limitation Users who are browsers, suppliers, customers, merchants, and/or content distributors.
Please read these Terms and Conditions carefully before using our online platform. By accessing or using any part of our online platform, you agree to our Terms and Conditions. If you do not accept the Terms and Conditions set out in this documentation, then you should not continue to access our site and/or use our services.
Any new features or options that will be added to our online platform will also be subject to these Terms and Conditions. You can read the latest version of our Terms and Conditions on this page. We reserve the right to update, change or replace any part or detail of our Terms and Conditions, informing you of changes through the communication channels available on our online platform. It is your responsibility to check this page periodically to check for changes. Your continued use or access of our online platform after the communication of the updated Terms and Conditions signifies your acceptance of these changes.
Chapter II. Terms and definitions
Website, blog and online platform refer to https://paveltravel.ro/ and implicitly Pavel Travel SRL.
Client The natural or legal person who ordered one of the products/services offered by Pavel Travel SRL, following a request sent through the site or communicated by e-mail
Services Refers to the services available from https://paveltravel.ro/, implicitly Pavel Travel SRL and partners, for which they can be ordered by the Client.
User The natural or legal person, during the use of the site
Specifications All specifications, technical documentation and/or descriptions of the goods or services as specified in the order
Review Appreciation or critical observation with reference to a Product and/or Service
Link Refers to a keyword or the address of a site outside or inside the Site which, by engaging with it through Click, initiates the visit to a new internet page.
Chapter III. Intellectual property rights
The content of the platform https://paveltravel.ro/: images, texts, web graphics, scripts, software, design rights, model rights, patents, registered trademarks constitute the entire property of Pavel Travel SRL and is protected by the Law on Copyright and Related Rights and by the laws on intellectual and industrial property. The use without the consent of Pavel Travel SRL of any of the elements listed above is punishable, according to the legislation in force.
The website https://paveltravel.ro/ may offer the User/Client, through an agreement, the right to use, in a described form, certain content of the site. This agreement applies strictly to the content/contents defined, for a period established in the agreement and only to the person/persons who have been allowed to use these contents, without being able to use other contents of the platform https://paveltravel.ro/
For those notified, please report any possible copyright infringement notified on the site to rezervari@paveltravel.ro.
Chapter IV. General Conditions
By accepting the Terms and Conditions presented on this page, it is understood that you are of at least the age of majority according to the laws of Romania and you consent to the use of our site by your minors.
We reserve the right to refuse to provide services to anyone for any reason at any time.
If you have problems related to an order, which do not seem to be able to be resolved via email or with the person you are talking to, you can contact us at the email address rezervari@paveltravel.ro. The response time for notifications sent by email is a maximum of 48 hours (on business days).
Chapter V. Processing of personal data
By filling in your data when creating an account, when filling out the order form, by contacting us by any means (contact form, email, telephone, social media, etc.) you understand that your personal data will be included in our database and that they will be processed pursuant to the electronic contract between the parties (Terms and Conditions), in order to respond to your requests, to provide you with the requested technical assistance, but also to improve our products and services. For any details regarding the processing of personal data by Pavel Travel SRL, please read the Privacy Policy.
However, there is also the possibility that our company may send you personalized offers if you have placed an order on our website at least once, without you having subscribed to the newsletter, based on our legitimate interest for marketing and advertising purposes (art. 6/1/f of the GDPR).
You may not use false email addresses/social media accounts, pretend to be someone other than who you are or attempt to mislead our company as to the origin of any comments. You are directly responsible for any comment/review you publish and for the accuracy of the information published. The website www.paveltravel.ro is not responsible and will not assume any liability for any comment published by you or a third party.
We have ensured that both our employees, who are authorized to process personal data, have committed to maintaining the confidentiality of the data in accordance with the provisions of the GDPR, for the duration of their employment, as well as after termination of employment.
Chapter VI. Use of Cookies
The www.paveltravel.ro platform uses cookies. Cookies are data stored on the User’s hard drive, containing information about the User. The use of the cookie mechanism is an advantage for the Users. To find out the list of cookies used by our site, please access the Cookie Policy.
Chapter VII. Data Security
Pavel Travel SRL adopts all security measures to protect the personal information of its Customers and Users of its online platform.
By registering an account on our online platform, by processing an order or by using the contact form, the User assumes responsibility for the information transmitted.
When transmitting personal data to us, through the Contact section, the information will be protected both offline and online. All information about Users is confidential. Only employees whose specific activity involves the processing of personal information (for example, technical support service representatives) have access to the identification data of Users. The servers on which the personal identification information of Users is stored are located in a secure location.
Chapter VIII. Details about Products / Services
Holidays and offers sold by Pavel Travel SRL through the www.paveltravel.ro platform can be booked both by ordering online and by phone.
Pavel Travel SRL and the www.paveltravel.ro website do not guarantee the availability of Products / Services at any time. They are subject to price and service changes in real time, depending on the availability and sales strategy of suppliers / resellers.
We reserve the right, but are not obliged to limit the provision of Services / Products to a specific person, geographical region or exact locations. We may implement this right, on a case-by-case basis. We reserve the right to limit the availability of any Service / Product that we have published on the Site. All descriptions of Services / Products or prices displayed on the Site may be changed at any time without prior notice, at our discretion. Any offer for any Service/Product is void if it is prohibited, ridiculous or manifestly erroneous.
Pavel Travel SRL is not responsible for the quality of any Service/Product, information or material purchased or obtained by you through any sales network of integrator partners.
Promotional offers
Promotions apply to orders placed during the validity period of the promotion and within the limit of available stock. Pavel Travel SRL will make the campaign regulations available to Users by publishing them.
Chapter IX. Registering an account on the website www.paveltravel.ro
Registering an account can be done by filling in your name, email address and creating a password in the registration form. The password must be at least eight characters long and it is recommended that the User use uppercase and lowercase letters, numbers and symbols. After completing the registration form and confirming that you have read the Terms and Conditions, an automatic message will be sent to the indicated email address, which will contain an account activation link to verify the validity of the email address. Once the link is accessed, your account will be activated and you will be redirected to it.
Using the email address and password you entered, you can authenticate yourself to access your account control panel from where you can view recent reservations and wishlist, manage loyalty points and edit billing data, password and account details.
This function can be active or inactive, at the free choice of the website www.paveltravel.ro.
Chapter X. Ordering procedure
On the Product/Service page, after selecting the desired product, the desired period and the details regarding transportation and accommodation, by pressing the “Add to cart” or “Book” button, the product is automatically transferred to the shopping cart. Multiple products can be added to the cart before completing an order.
By accessing the shopping cart, Users have the opportunity to modify the quantity and proceed to finalize the order, respectively to the order form. All tourist services displayed on the site can be booked automatically or on request, depending on the availability of our partners (hoteliers and/or passenger transport operators).
This function can be activated or deactivated, at the free choice of the website www.paveltravel.ro.
Placing / Confirming the Order
Information we request when placing an order
To place an order, the User must enter the name, surname and date of birth of each tourist who will participate. It is also necessary to enter contact details: email and telephone in the “Contact details” section. Here, the User has the option to select “Yes, I want to create an account”, which results in the automatic creation of an account using the data from the order.
Then, the User chooses whether to make the full payment or only an advance payment, established, depending on the service purchased. Then enter a promotional code, if applicable, and complete the billing data, either per individual or legal entity:
Data – individual invoice: name, first name, billing address, country, city, county
Data – legal entity invoice: name, first name, billing address, country, city, county, company name, CUI, Trade Register number
After completing the data, the User chooses the payment method: online bank card through the Netopia payment processor or bank transfer. If there are other details, the User can fill in the “Message” box.
Order Confirmation
We will consider any reservation made on the site as the User’s intention to purchase a specific tourist product or service. If the reservation is compliant, it will be accepted, and you will receive a transactional confirmation email from Pavel Travel SRL.
Pavel Travel SRL reserves the right to charge any additional taxes (or commissions) that may occur at the time of reservations. In this case you will be informed about the applicable fees. Pavel Travel SRL reserves the right to transfer the costs generated by the charge back penalties.fi registered.
Attention: The Service Order is an electronic document that acts as a form of communication between the Provider and the Buyer, through which the Buyer agrees to receive the Products/Services and to make their payment, in accordance with the specifications of the offer communicated by Pavel Travel SRL. This order does not constitute a Contract between the parties and does not bind the parties in any way until it is confirmed by Pavel Travel SRL.
The entire ordering process may undergo changes and is subject to changes in some functions.
The Contract
The contract for the sale of tourist service packages and travel documents will be sent to you by the company’s sales consultants.
Cancellations/ Modifications
Cancellation or modification of the reserved or purchased service will be made according to the Terms and Conditions of each supplier/partner. If you wish to cancel or modify a reserved or purchased service, it is your responsibility to inform Pavel Travel SRL in writing or by phone of your intentions.
Pavel Travel SRL and its suppliers accept all forms of written requests. Any changes / cancellations of services can only be made by informing the client. You can cancel the reservation through the Site in accordance with the terms and conditions of the supplier. In certain cases, you may not be able to cancel / modify certain tourist services or you will have to comply with certain requirements for these actions.
In the event of a change to a reservation (including, but not limited to: cancellations, refunds, name changes), Pavel Travel SRL and the website www.paveltravel.ro reserve the right to apply certain fees to cover the administrative costs that may result from this action. These fees differ from the fees imposed directly by suppliers or partners.
Chapter XI. Payment
Customers have several payment methods available:
- Online payment by card
- Online payment (payment link issued upon request)
- Bank transfer
- Cash
Online payment by card
For payments by bank cards, www.paveltravel.ro does not charge any commission. However, our company is not responsible for charging any intra/interbank or payment processor commissions and is not responsible for informing the customer in advance.
Although unlikely, there may be cases when, as a result of malfunctions or errors, the price or product characteristics displayed on the site are not the real ones. In these cases, the seller will notify the buyer as soon as possible about the error that occurred, and if the delivery has not yet been made, the seller has the right to cancel the delivery of the respective product.
Depending on the terms and conditions imposed by the hotels, at the time of booking you may be asked to pay in full or in part for the reserved service, and the payment will be made to the account of Pavel Travel SRL, the hotel or its representative, as the case may be.
The prices of our services may be changed at any time and without notice.
The final price may change, the date proves to have been displayed incorrectly on the site, due to an unforeseen system error, in which case the buyer will be notified by phone or e-mail (according to the provisions of art. 1.665 C. civ.)
With all that is mentioned in this chapter, we promise to maintain a high standard of the Services and to practice a fair pricing policy, according to the niche market.
Pavel Travel SRL assumes no obligation to issue tickets, vouchers or other travel documents in the event of non-payment of the ordered services in full. In any case, you are responsible for paying the amounts related to the ordered tourist services.
Online payment (payment link)
For payments made by accessing a payment link (Stripe / Netopia processor), the customer will receive a payment link from one of our colleagues and will follow the steps specified by the application to make the payment. Our company does not assume any errors / commissions charged to the customer by the processors.
Bank Transfer
If you choose this payment option, you will receive a copy of the tax invoice by e-mail, based on which you can make the payment. This payment method can only be chosen if there are at least 72 hours left until the deadline for issuing travel documents. Payment can be made in LEI or EUR in the accounts:
BRD – RON: RO85BRDE390SV36986513900
BRD – EUR: RO23BRDE390SV36986783900
BIC/SWIFT code: BRDEROBU
Cash payment
Cash payment can be made in LEI or EUR
Cash
The operation can be made in any BRD network – in this case, you will be sent a copy of the tax invoice by e-mail, based on which you will deposit the money into the account specified on the invoice. Deposits are made directly into current accounts, there are no other dedicated accounts.
Online payment with card
If you choose the “Online bank card” option at the time of booking, you will be redirected to the Netopia payment processor, where you will be able to review the billing information and make the payment. It is necessary to fill out a form with your card information on the secure page of the payment processor. Payments with credit/debit cards issued under the Visa and MasterCard logos (Visa/Visa Electron and MasterCard/Maestro) are made through the “3-D Secure” system.
In order to complete the transaction under optimal conditions, you will need to provide:
- Name of the cardholder
- Card code (the 4 groups of digits mentioned on the front of the card, without spaces)
- Card expiration date
- CVV code (the last three digits on the back of the card inscribed on the signature strip)
Transactions will be made in lei, regardless of your card, under the conditions agreed with the Bank issuing your card. Pavel Travel SRL has entered into a partnership with: BRD Societe Generale.
Chapter XII. Billing
You agree to provide updated and complete information for correct billing and without extraordinary situations.
You agree to immediately and without hesitation update the communicated data and other information, including your email address and billing information, in order for Pavel Travel SRL to correctly and completely process transactions and to contact you if the need arises.
Chapter XIII. Warranties
The terms and conditions of our partners who will provide the services you purchase (including the passenger transportation rules imposed by the airlines) will apply in addition to the Terms and Conditions of this Site. Our partners’ terms may include provisions regarding different payment procedures, obligations, cancellations, changes to reservations and refunds (if applicable) or other restrictions. Some airlines may impose additional fees. Pavel Travel SRL is not responsible for costs that may arise during transfers from one airport / terminal to another. Also, some hotels may collect various local taxes.
Chapter XIV. Disclaimer
The information included on the www.paveltravel.ro platform is informative and is provided in good faith, from sources that the Provider considers reliable. If any of the published articles or any other information falls under the scope of the Law on Copyright and Related Rights,
The User is requested to bring this fact to the attention of the Provider at the e-mail address rezervari@paveltravel.ro, so that the necessary legal measures can be taken.
Pavel Travel SRL reserves the right to cancel the tourist service packages that are displayed on the site, as a result of technical errors, or which, due to technical errors, present obviously erroneous/derisory prices for such Services (prices that any buyer with an average level of training can appreciate as being erroneous/derisory).
Pavel Travel SRL does not assume responsibility and cannot be held responsible for any damages arising from the improper use of the Products/Services contracted through this site.
We do not assume responsibility for malfunctions, viruses, damages caused by system errors, as a result of accessing our page.
The product images are for informational purposes only. Some features or prices of products presented on the site may be changed without notice or may contain operating errors. Also, due to space considerations, product descriptions may sometimes be incomplete, but we make efforts to present the most relevant information.
Notwithstanding anything mentioned in this chapter, we promise that we will do our best to ensure that the information provided, which forms the basis of your shopping experience, is updated and consistent with the Service of interest.
Chapter XV. Links to Third Parties
The Platform may contain links to sites operated by third parties (“Third Party Sites”). These links are intended to provide additional information only. The inclusion of any link to a Third Party Site on our Site does not mean that we approve, endorse or accept responsibility for this Third Party Site, its content or use, or the use of the services made available through it.
We are not obligated to screen and monitor, and we have not investigated or monitored, any Third Party Site for accuracy, completeness, or compliance with applicable law. We are not responsible for any damages or losses incurred as a result of your use of or reliance on such Third Party Sites.
You use these Third Party Sites at your own risk. We suggest that you carefully review the policies and practices of such Third Party Sites and ensure that you understand them before engaging in any type of action or transaction. Complaints, claims or demands, concerns or questions regarding the products and services of such Third Party Sites should be directed and/or redirected to them.
Chapter XVI. Errors, Inaccuracies and Other Omissions
Occasionally, information on our site may contain typographical errors, inaccuracies or omissions that may be associated with service descriptions, prices, promotions, special offers, delivery costs, delivery times and availability. We reserve the right to correct such errors, inaccuracies and omissions, and to change or update information or cancel orders if there are details on our site or on partner sites and/or under the Pavel Travel SRL umbrella that are inaccurate, at any time, without prior notice (including after an order has been placed).
Chapter XVII. Prohibited Uses of Our Services
In addition to the prohibitions already mentioned in the Terms and Conditions, you are not authorized to use the www.pavetravel.ro platform or its content for the following:
- any illegal action;
- to solicit others to initiate or participate in illegal actions;
- to violate international, federal, local laws, rules, general laws or other local ordinances;
- to violate or fail to respect our intellectual property rights or those of others;
- to harass, abuse, insult, harm, defame, slander, denigrate, intimidate or discriminate based on sex, sexual orientation, religion, ethnicity, race, age, nationality or disability;
- to publish false information or intentionally mislead with information;
- to publish or transmit computer viruses or any type of malicious code that could affect the functionalities or operations of the website www.paveltravel.ro or of the partner websites and / or owned by Pavel Travel SRL.
- to collect or monitor the personal information of others;
- to cheat, to act in a virtual crime using various methods prohibited at international level;
- for any obscene or immoral purposes; k. to attack the security systems or of the partner websites.
We reserve the right to immediately stop your access to the company’s Services or of the partner websites for violating any prohibitions mentioned in the Terms and Conditions.
Chapter XVIII. Disclaimer of warranties; Limitation of liability
Pavel Travel SRL cannot be held liable for any damages of any kind that the Buyer or any third party may suffer as a result of the Provider’s fulfillment of any of its obligations under the Order and for damages resulting from the use of the Services after delivery and in particular for their loss.
The User assumes responsibility for maintaining the confidentiality of the Account data (e-mail address and password) and for managing access to the Account and, to the extent permitted by applicable law, is responsible for the activity carried out through his Account.
By using the Content and/or requesting an offer and/or making a reservation, the User expressly and unequivocally accepts the terms and conditions of the site, in the latest updated version, which is communicated within the Site, existing at the time of browsing the site or at the time of interacting with us through the forms on the site or contact details.
We reserve the right to modify or discontinue certain or more Services (or any part or content of our Site) at any time without prior notice.
We will not be liable to you or any third party for any modifications, price changes, suspension or termination of certain or more Services.
Chapter XIX. Termination of Parties’ Responsibilities
The responsibilities and obligations of the contracting parties under these Terms and Conditions will remain applicable until the agreement is terminated by either party. You may terminate compliance with the Terms and Conditions at any time by directly notifying Pavel Travel SRL that you no longer wish to be bound by these provisions, or by ceasing to access our Site.
If, in our judgment, we consider that you have violated or suspect that you have violated one or more provisions, we reserve the right to suspend or permanently terminate your access to our site, without prior notice, and you remain responsible for any damages or liabilities incurred while using our site, including the date of suspension or permanent termination of access.
Chapter XX. Conflict Resolution. Applicable Law
Any attempt at unauthorized access to the site and any attempt at fraud will be reported to the competent authorities. Any conflict that arises between Pavel Travel SRL and the Client will be attempted to be resolved amicably, by agreement between the two parties. We invite you to communicate to us at rezervari@paveltravel.ro any dissatisfaction you may have regarding our Products and Services for a quick resolution of the reported situation.
If the conflict cannot be resolved amicably, the Romanian legal provisions in the field will apply, and the resolution of conflicts is within the competence of the courts of Romania.
Chapter XXI. Contact information
Questions, suggestions and complaints, in relation to the Terms and Conditions or other policies available on www.paveltravel.ro, must be sent to the e-mail address rezervari@paveltravel.ro or to the phone number: 0749 029 079.
Chapter XXII. Final provisions
If any of the above clauses is found to be null or invalid, this fact shall not affect the validity of the other clauses.
Version updated on 06.03.2025